Privacy Policy

Information We Collect

When you open an account or use our services we gather personal data including your full name, date of birth, residential address, email address, telephone number and payment details. We also collect verification documents required to meet regulatory obligations such as anti-money laundering and responsible gambling requirements.

In addition we automatically receive technical information each time you visit our site. This includes your IP address, browser type and version, device operating system, pages visited, time spent on the site and other usage statistics. Location data may be collected where you have permitted access through your device settings.

How We Use Your Personal Data

We use the information you provide to create and administer your gaming account, process deposits and withdrawals, deliver customer support, verify your identity and ensure compliance with all licensing and legal obligations. The data also helps us improve our platform, prevent fraud, customise your experience and, where you have given consent, send relevant marketing communications.

Any marketing messages include a clear option to unsubscribe. We do not make automated decisions about you that carry legal consequences without human oversight.

Sharing and Disclosure

We never sell your personal data to third parties for marketing purposes. We may share it with trusted service providers who assist in operating our business, including payment processors, identity verification partners, hosting providers, analytics services and professional advisers bound by strict confidentiality agreements.

Disclosure may also be required to comply with court orders, regulatory requests from the UK Gambling Commission or other competent authorities, or to protect the rights, property and safety of Prive Casino, our customers and the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable essential functions, remember your preferences, analyse site performance and deliver a more personalised experience. These may include strictly necessary cookies, functional cookies, performance cookies and marketing cookies.

You can manage your cookie preferences at any time through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of the website and the games available to you.

Data Security

We maintain appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These include encryption of sensitive information, secure servers, access controls and regular security reviews. While we strive to protect your data, no system can guarantee complete security.

Your Rights

Under applicable data protection law you have the right to request access to the personal data we hold about you, to have inaccurate data corrected, and in certain circumstances to request erasure, restriction of processing or data portability. You may also object to processing based on legitimate interests or withdraw any consent previously given.

To exercise these rights please contact our customer support team. We will respond within one month, or inform you if the request is particularly complex. You also have the right to lodge a complaint with the Information Commissioner’s Office.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to satisfy legal, regulatory and accounting requirements, or to resolve disputes. When data is no longer needed it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so that you remain informed about how we protect your personal data.

If you have any questions about this Privacy Policy or our data practices, please contact our support team who will be happy to assist.